Shipping Policy

Shipping Policy

At Intensa, we aim to deliver your order as quickly and accurately as possible. Below you’ll find our shipping and delivery details.

Processing Time
All orders are processed within 1–3 business days.
Once your order has been shipped, you will receive a confirmation email with tracking information.

Delivery Time
The average delivery time is 5–10 business days, depending on your location.
Please note that delays may occur during busy periods or due to customs procedures.

Shipping Method & Origin
All orders are shipped directly from our supplier.
Depending on your country, customs duties or import taxes may apply. These charges are the responsibility of the customer.

Shipping Costs
Shipping fees are calculated and displayed at checkout.
Costs may vary based on the weight of your order, destination, and selected shipping method.

Delivery Responsibility
Once your order has left our distribution center and has been handed over to the carrier (as confirmed by tracking), Intensa is no longer in control of the delivery process.

Responsibility for delivery then lies with the shipping carrier.

However, if you select “Shipping Protection (Insured Shipping)” at checkout, we take full responsibility for any loss, theft, damage, or unforeseen issues during transit, and you will be eligible for a full (100%) refund.

We will always do our best to assist and support you in resolving any delivery-related issues.

Address Accuracy
Please make sure your shipping address is correct when placing your order.
If you notice an error, contact us within 24 hours of placing your order.

Contact
For any questions regarding shipping and delivery, please contact us at:
support@my-intensa.com

Intensa — Confidence, delivered.